We at TROPILAB® INC. are confident that you will be pleased with the product(s) you have purchased.
However, if for some reason you are not completely satisfied, simply return (at your cost) the merchandise within 30 days after the date of the invoice for a refund or a replacement.
If a shipment is return for other reasons the package(s) may have not been opened.
The price of shipping & handling is excluded.
If you have paid with credit card or check, a return fee of $5.00 or 2.35 % is also deductible, whichever is higher.
Please send us an e mail first, explaining the return; returns without prior notification can not be accepted!
If we have made a mistake with your order, we will correct this or refund you your money in full.
Packages, that are damaged and/or with the contents lost, must be reported to the postal service, courier service or shipping company.
Limited insurance applies with certain services of the USPS and other carriers, if not insured properly by the customer.
We are also not responsible for delays by the shipper (postal - and courier service).
Unclaimed packages that are returned by the carrier cannot be refunded for whatever reason.
Recalcitrant seeds are not refundable since they are prone to fungus and often difficult to germinate.
We do not accept opened bottles of anything and bottles with pipettes, even if they are sealed.
Return of tropical hardwood is subject to special conditions (see the Exotic tropical hardwood page) for this.
We offer exchanges, credits and refunds on any wood that is not satisfactory to the customer.
Return it with an explanation what is wrong and what you would like us to do.
Wood which has been cut, sliced or otherwise worked on is not acceptable.
Return shipping is at the customer's expense and responsibility.
If the return is an exchange, we will pay for the shipping costs back.
Wood returns within 5 days of receipt and properly packaged.
Returned wood may affects discounts.
Bulk orders of seeds, herbs, rhizomes and recalcitrant seeds are not refundable.
Since new and/or additional regulations may apply, you are responsible for supplying additional documents for the import of seeds, rhizomes, cut flowers, etc., in the designated country, if needed by authorities.
Please, check this with the local Agriculture Inspection Authorities.
All returns should be sent to our office
St. Petersburg, Florida 33743 - 8164
By placing an order with us, you agree you have read and agree to the above terms and conditions.